Return & Refund Policy
Return rules summary
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Returns accepted for 30 days
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Customer provides return shipping
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No restocking fee
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No final sale items
Thank you for shopping with Coffee Hogs. We strive to ensure your satisfaction with every purchase. Please review our return policy carefully.
Merchandise:
1. Returns Eligibility:
• You may return unused, undamaged merchandise within 30 days of the delivery date.
• To be eligible for a return, items must be in their original packaging and condition.
2. Return Process:
• Contact our customer service at returns@coffeehogs.net to initiate the return process.
• Provide your order number, a brief description of the reason for the return, and any relevant photos.
3. Return Shipping:
• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refund/Exchange:
• Upon receiving the returned merchandise, we will inspect it and notify you of the approval or rejection of your refund/exchange.
• Refunds will be issued to the original payment method.
• Exchanges are subject to product availability.
Drop Ship Coffee:
1. Returns Eligibility:
• Coffee returns are accepted within 14 days of delivery, provided the product is unopened and in its original packaging.
2. Return Process:
• Contact our customer service at sales@coffeehogs.net to initiate the return process.
• Clearly state the reason for the return and provide your order number.
3. Refund/Replacement:
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund/replacement.
• Refunds will be issued to the original payment method, excluding any shipping charges.
• In case of damaged or incorrect items, we will arrange for a replacement at no additional cost.
General Terms:
1. Returns must be postmarked within the specified return period.
2. We reserve the right to refuse returns that do not meet our policy requirements.
3. Refunds may take 5-7 business days to reflect in your account.
For further inquiries or assistance, please contact our customer service at the email or phone number below.. Thank you for choosing Coffee Hogs.